FAQ

Last updated: September 17, 2026

These store practices explain what to expect when shopping here.

When should I expect dispatch and delivery?

Preparation usually takes 1–2 business days after payment authorization; travel takes an estimated further 4–6 business days after dispatch. The Shipping Policy explains carrier questions and checkout charges.

May I return a bottle I selected in error?

Yes, if it qualifies as a new, unused non-defective return. Defective items and exchange requests are also accepted for review. Submit the request within 30 calendar days of delivery and see the Refund Policy for conditions.

What if my order arrives damaged or incomplete?

Share the order details and useful images or video so we can assess the issue. A replacement or exchange depends on review and stock.

Is return postage charged?

For an eligible mailed return, use the free prepaid label included in the parcel after approval. If it is missing, ask us for help. No restocking fee applies.

How quickly is a refund sent?

An approved refund is processed and initiated to the original method within 10 days; the provider can take longer to show the credit.

Where do I find more help?

Tracking is supplied when available. Read the Payment Policy for billing, the Privacy Policy for data choices, or reach this store through Contact Us.