Refund Policy

Last updated: September 17, 2026

These store practices explain what to expect when shopping here.

Returns and exchanges we consider

We accept qualifying returns of defective and non-defective new products, and exchange requests. Apply within 30 calendar days after delivery. For a preference or wrong-choice return, the item must be new, unused and in original condition. Damage, a fault, an incorrect item or a missing component may also be reported; applicable non-waivable rights are unaffected.

Request review before shipment

Email oxocunacu16@gmail.com with the order number, checkout email and reason. Photos or video help with damage or defects; retain the packaging and components. Do not mail a return until we approve it and provide the correct destination and instructions. Our correspondence address is not necessarily the return address.

Mailing and exchange arrangements

The package includes a free prepaid return label for an eligible mailed return. Contact us if the label was not present or has been lost. We charge no restocking fee. Exchange and replacement options depend on review and available stock.

Refund processing

Following approval, we process and initiate the refund to the original payment method within 10 days. Posting by the bank, card issuer or other provider may take additional time.

These arrangements do not displace consumer rights that cannot lawfully be excluded.